Choosing the right courier company for your business can be extremely frustrating and time consuming. It doesn’t matter how efficiently you have processed a client’s order or how excellent your customer service has been; if your package does not arrive in time and at the correct destination, your efforts will have been in vain. For this reason, we've compiled a list of 8 important questions to ask your potential courier company before hiring them as your exclusive provider.
- How quickly can you pick up an urgent package?
A good courier company should be able to offer almost immediate pickup of a package.
- What types of packages are you able to deliver?
Make certain that your potential courier company has the capability of delivering everything from simple letters all the way up to largest packages. Even if you would only typically need a given service, it's great to know you have other options.
- Do I have different delivery options?
An instant, same-day delivery service is excellent when you need an item delivered right then and there but for less urgent deliveries, it might be more logical to use a less expensive service they offer.
- Do you provide proof of delivery?
This is essential; your courier company should be able to relay to you that your package has been successfully delivered.
- Are you covered by insurance?
All professional and reputable courier companies should have an insurance policy to cover any loss or damage to your goods. Even if your goods are inexpensive, it's great to know you are covered.
- Where am I able to see reviews or customer feedback?
This question is crucial, many companies claim to have excellent customer reviews and a stable of loyal clients. Services like Google Reviews, Facebook Review, and Yelp offer an in depth look at the true image and reputation of a company.
- How will you be presenting yourself?
A reputable courier company will always look professional and be good ambassadors for your company. In many cases, your chosen courier company will be interacting with your customers so this question is another crucial one.
- How familiar are you with the road network?
When choosing a potential courier company, you want to ensure your deliveries are being left with a company who has extensive experience and knowledge of the area in which they'll be delivering your goods. This allows for on time deliveries and the most efficient transportation available.
Hopefully these questions help you find the right courier service for your business. If you have any questions, concerns or if you'd like to ask us these very questions, we'd love to go over them as well as any questions of your own.